Customer Support Specialist

Customer Support Specialist
January 20, 2020 Comments Off on Customer Support Specialist remoteflexiblejobsroxanna@gmail.com
Remote Flexible Jobs
Published
January 20, 2020
Location
Tulsa, OK
Category
Job Type
Base Salary
$18.50 - $23.00 per hour
Skills
MS Office, Computer
Experience Requirements
1- 2 years
Education Requirements
High School
Work Hours
Flexible / Work Anytime
Street Address
Remote

Description

Remote Flexible Jobs (remoteflexiblejobs.com) is the leading web-based platform for SMS marketing and business texting. Our software gives organizations the ability to send marketing campaigns, share important alerts, and provide 1-on-1 customer service using text messages. Thousands of organizations in North America rely on us to connect with their audiences.

Our clients include Fortune 500 companies, small businesses, nonprofits, healthcare providers, churches, schools, and more. And with a powerful suite of features that includes segments, autoresponders, data collection and analytics, our platform is designed to help businesses start and scale their engagement through SMS.

Responsibilities
You’re a superhero, but with a computer instead of a cape. You’ll clarify the customer complaints, determine the cause, select and explain the best solution, then follow-up to make sure the issue is resolved. The whole enchilada.
Respond to email tickets, online chat or phone calls to help our customers with their issues
Participate in writing excellent help documentation—both for internal use and for our customers
Log tickets with the development team and escalate appropriately based on the impact of the issue
Become a power user—before you can support others, you must know the product yourself

This Role Is For You If
You love to talk, actively listen, and build relationships
Multiple chats and calls happening at once doesn’t make you sweat
You thrive in fast-paced environments
You’re as comfortable hopping on the phone as you are writing super clear emails
Investigating issues when you don’t have enough info to resolve them is your idea of fun
Going above and beyond for customers gives you a warm and fuzzy feeling
You have no shame geeking out about business and technology

Required Qualifications
English is your primary language. Secondary languages are a plus.
At least 1 year of experience working with customers
You can translate technical ideas for non-technical audiences
Demonstrable critical thinking, communication, and creative problem-solving skills
Ability to learn new software platforms quickly
Self-starter, positive attitude, ability to continuously develop and adapt to a growing team
Highly organized. You can manage and prioritize several different projects.
Familiarity chat and CRM platforms

Bonus points:
Bachelor’s degree, preferably in a related field of study
2+ years in customer support role

Salary: $18.50 - $23.00 per hour

Apply and register today at https://remoteflexiblejobs.com/join-now and select the Remote Customer Service Job Network.

Please reference user code RFJROXANNAG.

Please contact our office staff at 1*405*633*0079 if you have further questions.

Join Now - Remote Flexible Jobs
https://remoteflexiblejobs.com

Qualifications

English is your primary language. Secondary languages are a plus.
At least 1 year of experience working with customers
You can translate technical ideas for non-technical audiences
Demonstrable critical thinking, communication, and creative problem-solving skills
Ability to learn new software platforms quickly
Self-starter, positive attitude, ability to continuously develop and adapt to a growing team
Highly organized. You can manage and prioritize several different projects.
Familiarity chat and CRM platforms

Apply
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