​Technical Support Specialist. Miami, FL

Remote Flexible Jobs (remoteflexiblejobs.com) is looking for individuals with a strong work ethic, solid customer service, communication, and problem-solving skills to join our help desk. We provide technical support and over-the-phone troubleshooting for computer hardware and software.

This position comes with $12.50/hour plus shift differential. We are primarily looking for afternoon and weekend availability.  We will provide all the training and equipment you need to succeed in this position!

Position Mission:

We provide technical support for custom point-of-sale software, hardware, network communications, Windows 7, Office, Exchange and SQL over the phone, or through remote management delivering high customer satisfaction through excellent customer service.

Position Responsibilities:

• Answering inbound calls or emails and troubleshooting issues through to resolution
• Provide accurate documentation for all caller incidents
• Following up with the customer on open issues
• Escalate advanced help requests as needed
• Demonstrates excellent teamwork behaviors and ability to work within approved processes

Qualifications:
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• A general background in desktop support and network communications
• Comfortable with Windows O/S, Linux, Office, Exchange, SQL
• Strong customer service experience
• Strong communication skills
• Strong problem-solving and research skills with the ability to take ownership of a problem
• Ability to support customers with various knowledge levels
• Type 35+ WPM

Apply and register today at https://remoteflexiblejobs.com/join-now and select the Remote Customer Service Job Network.

Please reference user code RFJROXANNAG.

Please contact our office staff at 1*405*633*0079 if you have further questions.

A general background in desktop support and network communications
Comfortable with Windows O/S, Linux, Office, Exchange, SQL
Strong customer service experience
Strong communication skills
Strong problem-solving and research skills with the ability to take ownership of a problem
Ability to support customers with various knowledge levels
Type 35+ WPM