​Technical Support Specialist. Raleigh, NC

​Technical Support Specialist. Raleigh, NC
September 12, 2023 Comments Off on ​Technical Support Specialist. Raleigh, NC certifiedmobilenotaryserviceroxanna
Remote Flexible Jobs
Published
September 12, 2023
Location
Remote, Raleigh, NC
Category
Job Type
Job ID
Remote Flexible Jobs
Industry
Marketing
Base Salary
$12.50/hour
Skills
Typing, MS Office, Computer
Experience Requirements
1- 2 years
Education Requirements
High School
Work Hours
Flexible / Work Anytime
Street Address
Remote

Description

Remote Flexible Jobs (remoteflexiblejobs.com) is looking for individuals with a strong work ethic, solid customer service, communication, and problem-solving skills to join our help desk. We provide technical support and over-the-phone troubleshooting for computer hardware and software.

This position comes with $12.50/hour plus shift differential. We are primarily looking for afternoon and weekend availability.  We will provide all the training and equipment you need to succeed in this position!

Position Mission:

We provide technical support for custom point-of-sale software, hardware, network communications, Windows 7, Office, Exchange and SQL over the phone, or through remote management delivering high customer satisfaction through excellent customer service.

Position Responsibilities:

  • Answering inbound calls or emails and troubleshooting issues through to resolution
  • Provide accurate documentation for all caller incidents
  • Following up with the customer on open issues
  • Escalate advanced help requests as needed
  • Demonstrates excellent teamwork behaviors and ability to work within approved processes

Qualifications:

  • A general background in desktop support and network communications
  • Comfortable with Windows O/S, Linux, Office, Exchange, SQL
  • Strong customer service experience
  • Strong communication skills
  • Strong problem-solving and research skills with the ability to take ownership of a problem
  • Ability to support customers with various knowledge levels
  • Type 35+ WPM

Apply and register today at https://remoteflexiblejobs.com/join-now and select the Remote Customer Service Job Network.

Please reference user code RFJROXANNAG.

Please contact our office staff at 1*405*633*0079 if you have further questions.

Qualifications

A general background in desktop support and network communications
Comfortable with Windows O/S, Linux, Office, Exchange, SQL
Strong customer service experience
Strong communication skills
Strong problem-solving and research skills with the ability to take ownership of a problem
Ability to support customers with various knowledge levels
Type 35+ WPM

Apply
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