ALI IRTIZA MEHDI NAQVI

ALI IRTIZA MEHDI NAQVI
August 4, 2020 Comments Off on ALI IRTIZA MEHDI NAQVI
Dependable and motivated Customer Service Specialist with professional experience seeks a position in customer service
Dependable and motivated Customer Service Specialist with professional experience seeks a position in customer service
  • Kamra cantt attock, Pakistan
  • August 4, 2020

Utilize practical problem-solving skills and techniques to provide conflict resolution for escalated customer service calls; used empathy and patience to provide excellent care
Supervise high-volume call center with over 20 customer service representatives resolving a variety of complaints and issues nationwide
Provide empathetic customer service to effectively handle customer concerns, offer banking solutions and answer customer questions; upsell banking services when appropriate to assist in resolving customer issues Work with management team to improve current customer service solutions and processes,

Category
E-mail
Phone Number
+923003391422

Education

MPA @ Comsats university Islamabad
Jun 2018 — Current

Public Administration and Public relations

Experience

CSR @ Harpy Communication
Aug 2014 — Sep 2016

Answered calls with enthusiasm and assisted customers with queries and concerns; received consistent positive customer reviews and feedback on service
Followed up with patients after procedures to ensure they were recovering well, scheduled additional visits and gathered feedback related to their experience
Worked with Office Manager to resolve patient issues and concerns as quickly as possible; increased customer satisfaction by 11% over a three-month span
Created and initiated the use of a patient evaluation form to better understand patient preferences and needs for communication and feedback
Responded to online reviews—both positive and negative—within 24 to 48 hours of submission; worked with dissatisfied customers to improve general outlook of practice

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